MTH-DC1 Network Connectivity issues

Resolved

Degraded performance

Started 12 days agoLasted about 6 hours

Affected

Web Hosting

Plesk

cPanel

Server Hosting

Hosted Apps

VPS'

Updates

Resolved
November 20, 2025 at 3:30 PM
Resolved
November 20, 2025 at 3:30 PM
This incident has been resolved.
Monitoring
November 20, 2025 at 2:30 PM
Monitoring
November 20, 2025 at 2:30 PM
We implemented a fix and are currently monitoring the result.
Update
November 20, 2025 at 2:03 PM
Update
November 20, 2025 at 2:03 PM
Openreach Network engineers have been engaged for a site-visit
Identified
November 20, 2025 at 12:38 PM
Identified
November 20, 2025 at 12:38 PM
MTH Engineers are working to resolve this. Whilst also raising with upstream providers.
Update
November 20, 2025 at 10:35 AM
Update
November 20, 2025 at 10:35 AM
The Network Connection is intermittent and we are experiencing 50% packet loss.
Investigating
November 20, 2025 at 9:52 AM
Investigating
November 20, 2025 at 9:52 AM
We are currently investigating this incident.

Monkey Tree Hosting - MTH-DC1 Network Connectivity issues – Incident details