MTH-DC1 Network Connectivity issues - Incident details - Monkey Tree Hosting - Status

MTH-DC1 Network Connectivity issues

Resolved

Degraded performance

Started 11 months agoNovember 20, 2025Lasted 5 hours 37 minutesNovember 20, 20259:52 AM3:30 PMUTC

Affected

Web Hosting

Plesk

cPanel

Server Hosting

Hosted Apps

VPS'

Updates

Resolved
November 20, 2025 at 3:30 PMUTC
Resolved
November 20, 2025 at 3:30 PMUTC
This incident has been resolved.
Monitoring
November 20, 2025 at 2:30 PMUTC
Monitoring
November 20, 2025 at 2:30 PMUTC
We implemented a fix and are currently monitoring the result.
Update
November 20, 2025 at 2:03 PMUTC
Update
November 20, 2025 at 2:03 PMUTC
Openreach Network engineers have been engaged for a site-visit
Identified
November 20, 2025 at 12:38 PMUTC
Identified
November 20, 2025 at 12:38 PMUTC
MTH Engineers are working to resolve this. Whilst also raising with upstream providers.
Update
November 20, 2025 at 10:35 AMUTC
Update
November 20, 2025 at 10:35 AMUTC
The Network Connection is intermittent and we are experiencing 50% packet loss.
Investigating
November 20, 2025 at 9:52 AMUTC
Investigating
November 20, 2025 at 9:52 AMUTC
We are currently investigating this incident.